Who do you really work for?

If you work in our organization, this is the question I ask my team members:

The Answer,

Alasdair Says, “Yourself!”

I like that.

I ask again, “Who do you really work for?”

Boss, Customer …..

at last … he says, “could be a your Team members”

…..

that is what I was aiming for.

Why?

This is a fundamental shift in mindset:

Why do you work for the Team?

He says, “Because, the Team is working together to serve the customer”

Yes, that’s right, but, …. That’s not what I was aiming for!

Here’s a clue:

Because …. the Team decide who to put on the rota, …. the Team decides who goes on holiday, ….. the Team decides who can have a day off, …… the Team decide if a team member is eligable for a raise, …… the Team decides…… t’s a fair system for everyone and the Team decides the rules of being a Team member.

No manager or boss to please here!

Notes from a discussion between Riccardo Mariti and Alasdair McWilliam, 28th October 2022